Purchase warranties

1 – Money back guarantee

2 – Methods of payment accepted

3 – Delivery times and shipping costs

4 – Transaction security

5 – Privacy



Medal In Frame Ltd is a trademark registered in St Botolph Building, 138 Houndsditch, London EC3A 7AR, United Kingdom.


1 – Money back guarantee: You may return the medal frame purchased, at your expense and within 14 days of receipt of same, provided it is unused and in conditions suitable for being resold. In this case, the cost of the medal frame will be refunded. This does not affect your rights relating to damaged products and/or products that differ from those ordered. Medal In Frame complies with the requirements in force imposed by the European Union concerning remote sales made over the Internet (2011/83/ EC, EU Directive 2000/31 /EC, EU Directive 97/7/ EC, EU Directive 7/1997, Decree Law 50/1992 of the Italian Parliament and EU Directive 577/1985). If the goods have not yet been shipped, you will receive your refund within 3 days; otherwise, you can exercise your right of withdrawal by sending a written notice to Medal In Frame Ltd, St Botolph Building, 138 Houndsditch, London EC3A 7AR, United Kingdom (the shipping charges to return the product shall be borne by you). Upon receipt of the notice and the goods (in conditions suitable for being resold), the refund will be made within 10 working days by charging the amount back to your credit card.


2 – Methods of payment accepted:




3 – Delivery times and shipping costs: Medal In Frame uses partner couriers to dispatch its products; rates vary depending on the country of destination. Orders are processed within 10 working days from the first working day following the order receipt date.

Couriers and delivery methods used by Medal In Frame Ltd







4 – Transaction security:
Our payment procedure is based on a protected data encryption system on secure servers. The information you provide is encrypted and sent over the servers of Secure Trading Ltd or Paypal. For security reasons, please do not send credit card details by e-mail, but use the payment systems provided by Medal In Frame as these are certified by Secure Trading Ltd and Paypal.


5 – Privacy: To guarantee the privacy of users, the information provided will be used only:

– to manage and complete purchases;

– to cancel, make anonymous or block any data processed in violation of the law;

– to update, amend or complete data.


Medal In Frame Ltd will neither disclose nor sell your personal information to third parties.

Use of cookies

The website uses cookies in order to function more effectively, facilitating online sales and improving user navigation.

Medal In Frame Ltd is not obliged to obtain your consent for cookies, as these are strictly necessary for the provision of the service.

Third-party websites

The website contains links to external websites that have their own privacy policies; these may differ from the one adopted by Medal In Frame Ltd, which consequently shall not be held accountable for third-party websites.